I believe strongly in the basic principle of "improve daily work" and work on that daily. By wife finds it quite funny but appreciates the results! But I think that a lot of the context that led up to that conclusion in the article is highly variable across teams, or at least needs nuance before applying it to a given situation. E.g. unplanned work is often a direct consequence of technical debt, but especially in a startup, technical debt needs to be managed, not eliminated. Unplanned work can also be of the form of someone unexpectedly asking for help, and giving that help can be a very positive thing for the team as a whole, even if it delays one's own plans a bit. One last thought: After many years I decided to eliminate the difference between internal and external customers for most purposes. I think Amazon is right.
That's always the case, you can't apply anything blindly. Everything depends on the context. But as long as you are aware that the team is adding technical debt in exchange for short-term speed.
Your last thought probably deserves a whole other article!
Great read! Many people want to improve but they are intentional about it. Your logical devision gives a way to think about the balance which your business needs.
I believe strongly in the basic principle of "improve daily work" and work on that daily. By wife finds it quite funny but appreciates the results! But I think that a lot of the context that led up to that conclusion in the article is highly variable across teams, or at least needs nuance before applying it to a given situation. E.g. unplanned work is often a direct consequence of technical debt, but especially in a startup, technical debt needs to be managed, not eliminated. Unplanned work can also be of the form of someone unexpectedly asking for help, and giving that help can be a very positive thing for the team as a whole, even if it delays one's own plans a bit. One last thought: After many years I decided to eliminate the difference between internal and external customers for most purposes. I think Amazon is right.
That's always the case, you can't apply anything blindly. Everything depends on the context. But as long as you are aware that the team is adding technical debt in exchange for short-term speed.
Your last thought probably deserves a whole other article!
Great read! Many people want to improve but they are intentional about it. Your logical devision gives a way to think about the balance which your business needs.
Thanks for the kind words!
The credit goes to the Phoenix Project book. I recommend it!